I have to say I received my scooter extremely fast and the companys companies communication with me throug emaiIs was very expediant! Iwas a little hesitant to buy this scooter from an unfamiliar vendor but it's quality exceeded my expectations as well as how they conducted their business with me. It's a good value for the price however I don't think that it gets the range that it states however I weigh 230 lbs so I'm sure that has something to do with it . The shocks and breaks are excellent and it constantly goes the full 28mph the whole life of the battery!